Contact Routing Simulator Product Details

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Contact Routing Simulator
Contact Routing Simulator is the premiere tool for understanding the operation of a call center. Contact Routing Simulator computes what service quality and agent utilization to expect if you have a specified number of agents available in each agent group during various periods of the day, while having a specified number of calls of various call types arriving during each of these periods, and while routing the calls by means of a specified set of routing rules. You get the incredible benefit of trying out changes in staffing and routing in a simulated world inside your computer before committing these changes to the actual operation of your call center. Because of the simulator's high speed of computation, you can model very large call centers without difficulty. Best of all, the underlying simulation engine uses Microsoft Excel as its front end user interface! So you enter your inputs and view your outputs in a program that you already know how to use, and in a program that is wondrously rich in data manipulation and graphics capabilities. SYSTEM REQUIREMENTS: Windows XP or Windows Vista; Microsoft Excel 2003 or 2007.

Full Version for $299.00

Abstract Micro Systems

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